All about… The Complaining Cow
Tell us about your blog.
Why do you write about money?
There is such a gap in the market for providing people with information just about their consumer rights. Very few sites cover just this area, so things can get very confusing and I hope to empower people to assert their legal rights and not be fobbed off!
How did you start blogging?
I started as a hobby. I’ve been getting refunds, redress and results for over 35 years through complaining effectively.
I often shared the experiences I had when complaining for friends, family or myself on Facebook. Someone somewhere said start a blog I think! So I asked for names, put the suggestions out to vote and The Complaining Cow was born!
I began just writing about experiences and very quickly I was getting asked for advice so expanded the blog to cover most sectors.
What’s your most popular post and why?
Sadly it’s a guest post. It’s not sad that I didn’t write it; it is sad that a post entitled “holding the DWP to account and how to complain when your benefits go wrong” should be so popular, engaged with and clearly so needed.
The comments show just what is happening to the vulnerable in our society and it is heartbreaking to see how they are being treated.
What’s your favourite post you’ve written, and why?
I love “The Complaining Cow’s history with Tesco” because it sums up all the stories regarding Tesco and me over the years.
It is a post with a link to the first post about a complaint followed by opinions on the then CEO, to taking them to court and winning, to getting invited to meet the new Group CEO and then invited to lunch selling him a 100 of my books on the way for his executive team and board, to being the first to interview the Group and UK CEOs. Other stories in between and since continue, and none of it would have happened without the blog – it just all makes me laugh really!
What’s your number one money tip?
Know your consumer rights and if you don’t know them, find out and assert them so you aren’t fobbed off and left out of pocket!
What’s your top blogging tip?
Enjoy it. If you don’t, stop.
Why are you part of UK Money Bloggers?